The client hub

STAY IN
YOUR ELEMENT.

One calm space to schedule your next in-person session, reflect on the week, and stay connected with your coach.

Stay connected

Ask your coach.

Questions about exercise selection, your program, or a recent session? Send a message directly.

Email your coach ↗
Online coaching billing

Manage your subscription.

Use Stripe’s secure billing portal to update your payment method, view invoices, or cancel your online coaching renewal. Enter the email you used at checkout to receive a sign-in link.

Cancellation can be submitted any time. Your renewal is stopped when you complete cancellation; coaching continues until the end of your paid period. You may stop using the service sooner. Refunds and additional cancellation rights apply where required by law.

For help with a billing or cancellation request, email your coach. For an in-person session, contact your coach at least 24 hours before the scheduled start to request a refund for that session; applicable legal rights still apply.

Optional progress photos

Track progress your way.

Progress photos are optional. If you would like to share them, you can send an update every two weeks. Choose whichever photos you are comfortable sharing; front, side, and back views can help you compare over time.

The button opens an email to your coach. Attach your photos in your email app, review the message, and press Send. The website does not upload or store your photos.

Photos sent by email will be stored in email and are not part of a secure client portal. To discuss a more private way to share, contact your coach before sending photos or sensitive information.
Your experience

Share your HATCH story.

If you'd like to share what working together has been like, send your coach a few words about your experience. This is completely optional.

We’ll ask your permission before sharing your words, name, or photo publicly. Please leave health details and other sensitive information out of email.

Share your experience ↗
Weekly reflection

Small check-ins. Better decisions.

Take two minutes to reflect on how training felt. Your answers open in your email app for review before sending.

Privacy note: This is not a secure health portal. Don't include diagnoses, medical records, progress photos, or other sensitive details. Nothing is saved to the website.

Your email app will open with your responses. You'll need to press Send there. Or copy your check-in and paste it into an email to Jovanti55@gmail.com.